Jim Miller and Craig McConnell got into the sign business in 1992. Prior to this, Craig and Jim both worked in different industries, and knew each other as golfing buddies when they decided to make a career change. Once the idea was planted to open up a sign business, both Craig and Jim left their respective jobs, setting up a new shop under the name Vinylgraphics Custom Signs. Equipped with a rudimentary 15″ vinyl plotter, two computers and a month’s worth of training from Toronto, Jim and Craig set off to take the sign industry by storm.
Originally owned by Jim, Vinylgraphics Custom Signs was part of an Ontario-wide franchise and our studio quickly became recognized for its exceptional service and outstanding sign quality, winning several Franchise of the Year honours. In the beginning, Jim handled sales and accounting while Craig the product side of the business. We hired our first employee in 1993, and by 1994 had grown to a team of six. While Vinylgraphics – Ottawa was the eighth Vinylgraphics location, they quickly shot to #1 in sales – a tradition of excellence they would continue for a number of years.
The relationship with the Toronto-based franchisor ended in September 2002, around the same time that we expanded to unit 2 and unit 3 of our 2615 Lancaster Road office, giving us more space to take on more and larger projects. At the same time, Craig, who had been working with Jim since our inception, was named a full partner in the company. With a new ownership structure in place it was time to create a new identity for our Ottawa sign company. Following the advice of many of our long-time customers, we picked the most natural name – Miller McConnell Signs.
In 2010 we purchased our own facility at 1624 Michael Street and our current Miller McConnell Signs office was born.
We’ve since grown into a full-capacity custom sign company with a dedicated, full-time sign production and graphic design staff, capable of creating trade show graphics, convention display signs, vinyl banners, billboards, truck advertising, custom window signs, property management signs and everything in between. A premiere Ottawa sign company, we’re always growing and continuously finding new and innovative ways to satisfy our valued customers.
After 22 years in the sign industry, and countless valuable relationships formed, Jim Miller retired on May 27, 2014. With Jim’s retirement, Craig took over full ownership of Miller McConnell Signs to continue our tradition of excellence.
Miller McConnell Signs has solidified a strong reputation as the leading sign company in Ottawa. Craig attributes this immense success to the incredible relationships he’s developed throughout his career and his drive to always go the extra mile to make clients happy.
“I was never in love with signs,” explains Craig. “That’s not why I got into this business. It was a creative industry where I could grow and find new ways to make clients happy.”
“We sell a product, but that’s not why I come to work every day,” he adds. “The thrill of taking the client’s requirements and needs and delivering the product in a way that exceeds expectations is what keeps me motivated.”
For many years, Miller McConnell Signs has been a proud and active member of the Ottawa chapters of the Canadian Society of Association Executives (CSAE), and Meeting Professionals International (MPI), serving on several of these organizations’ volunteer committees.
Our sign company is known throughout Ottawa – and across Canada – for its commitment to personal service, excellent attention to detail and high-quality products. We’re dedicated to providing our customers with helpful service and cutting-edge, affordable custom sign solutions that are delivered quickly, on time and on budget.
We consider ourselves to be a professional sign studio, not a sign shop. Both Jim and Craig have business backgrounds – as a result, they are determined to run the company in an organized and professional manner, without the torn jeans and messy garages associated with most other sign companies.
Most of our customers would say the best part about working with us is our superior service and our capability to handle quick turnaround and last-minute requests for both big and small projects. We go the extra mile and work collaboratively with our customers to create a truly customized sign solution that fits their needs and budget.